You’ve got questions and we’ve got answers!
What ages is soft play for?
Our sets are designed for children 5 and under
Where can you set up?
We can set up almost anywhere: indoors, outdoors, homes, event venues! Plus, we soon will be able to set up in parks, so check back often for updates.
Outdoor setups are required to be set up in a shaded area (trees, canopy, patio, etc.) . If left out in the sun, the equipment will get too hot for the kids to play on.
Do you deliver? Is there a delivery fee?
Yes! Delivery is included for locations within a 10 mile radius! For further locations, delivery is $2 per mile outside that radius (so everyone gets 10 free miles)!
When should I book?
We allow bookings up to 6 months in advance, so you should book as soon as possible to secure your date!
How often do you clean your equipment?
We clean AND sanitize all equipment before and after use!
How long is the rental period?
We provide rentals for up to 5 hours
Are there any rules for the soft play sets?
Yes, we have rules in place to ensure the safety of your children and that our equipment remains undamaged!
No shoes. Socks are recommended
No Food, snacks, candy in play area.
No paint, slime or sharp objects
Parents supervision is required
All balls must stay in ball pit, all soft play is to stay in play area
No water or water play is allowed in around play area
*Please note: An extra cleaning fee may be applied if rules are not followed
How do I book?
By filling out the inquiry form on our booking page! We will reach out to you within 48 hours with a quote and confirming that your date is available. Once you receive an invoice, you have 48 hours to send payment and sign attached contracts or your date will be released.
A 20% non-refundable retainer is required to reserve your event date and the retainer will be applied to total balance. Remaining balance is due 7 days before the scheduled event date.
What is your cancellation policy?
The 20% retainer is non-refundable but may be applied to a future booking up to a year from current booking! All other payments are refundable up to 7 days before event. If event is cancelled less than 7 days, all payments are forfeited but still may be applied to a future booking up to a year from current booking.
What if it rains?
We understand that the weather can be unpredictable, and we hate to see any event be canceled! But, because our equipment will be damaged in the rain, we can’t set up in the rain. We recommend always have an indoor location ready as a backup, and if you don’t have a backup location, you’re always welcome to reschedule!
If you need to cancel event due to weather related circumstances, it must be done at least 5 days prior to event to receive full refund (not including the retainer fee), and 3 days to receive 50% refund.
*Please note: Once we have fully set up all equipment and your event time has started, a refund WILL NOT be issued.
When is the final payment due?
The final payment must be made at least 7 days before the scheduled event date. If the balance is not paid in full by the due date, we reserve the right to cancel reservation and your retainer is forfeited.
What should I expect on the day of set of my event?
We will arrive 1-2 hours before the start of your event to setup. You will be notified either though email or text a few days before of our arrival time.
Make sure your grass is cut low and your yard is free from clippings, debris, animal feces, and anything else that may make set-up difficult! We absolutely do NOT setup in yards that are wet or covered in feces so please make sure to have that taken care of before we arrive.